Mollie and I bought a car!
Here's my attempt to chronicle what we learned. We spent a lot of time researching and it really paid off.
1. Decide what car you want. Never buy a car without making this decision first. Get as narrow a scope as possible; try for make, model and year. Mollie and I knew that we wanted a minivan, and reliability was high on our list. So we went to
Consumer Reports and figured out that the
Honda Odyssey was the most reliable. So we ruled out everything else. Then we looked for the model type/year. Consumer reports showed us that there is great variability in the same car between different years. The Odyssey generation 1998- 2004 got progressively better with 2003 and 2004 being much much better than other years. Then things got worse again in 2005, when there was a total remake. This is generally true. Models improve within a generation; the first year of a remake often has substantial deficiencies. So we settled on a 2003 or 2004 Honda Odyssey.
If you can't make this clean of a decision, go to a dealer and say that you want to drive several cars and decide on a model. Be firm that you will not buy anything today, but just want to decide on a model.
With this decision made, we could effectively target the used car market. We searched all the standard online places:
autotrader,
craigslist,
ebay, ... and found at least 50 2003/2004 Odysseys. We made a spreadsheet of price, mileage and options/gadgets.
2. Get the facts:
carfax. We found listings with salvage titles, forged odometers, etc. In the same vein, you should get a mechanic to check out any car you are seriously considering. This will cost only $100, but could reveal problems (the transmission is about to die, the break pads are almost gone, etc.).
3. Never buy the first car you test. This is related to the "cracker principle" that I will expand on another day, but you can't buy without having some points of comparison. We looked at 5 or 6 and test-drove another 3. With each one we got a better idea of what we wanted. For us: we didn't care about the interior leather/cloth (not a surprise); we didn't care about the DVD if it costs an extra grand; we wanted less miles as opposed to newer; color was not terribly important.
4. Talk about the car you want, not the price. Dealers always ask, "What's your price? What do you want to spend?" Your answer must be "I want a 2004 Honda Odyssey EX. Bring me that car." Stay with the car-centric view. You know what you want. Demand to see it. When the time comes for prices (after you've found the car you want to buy), you will know the fair price by checking your spreadsheet.
5. When you're ready to buy, go at the end of the month. Dealers are under monthly quotas, and they throw crazy deals at the end of the month.
6. When you talk about price, talk about price! not financing. Financing is a great way for the dealer to hide the true cost. They drag it out for 6-7 years so that the payments are low. Sometimes they forget to include tax in the cost due at signing. There are lots of ways to swindle you. The best thing to do is to come in with financing secured through your bank. Then you only allow conversation on the actual price of sale. You will have to steer the conversation and perhaps repeatedly so. A good friend of ours encouraged us to do this through email. It worked great. You just say, "saw your ad. I'm interested. I have financing already. What's the final cost. Taxes, fees, everything." Then in an email they give you back a price that you compare to the spreadsheet. It's great. If they don't give you a clear answer, that should be a hint.
7. Always take a moment alone to think. We got close to buying 2 cars. But with each we went away from the dealer to think, talk, compare, pray.
With that, I will reveal the best/worst dealer we dealt with.
Worst: some jerk of a manager at Pacific Honda.
We went there with a print out of a 2004 Honda Odyssey for 17K. They brought us a 2006 for 23K and said they were "looking" for the one in the ad. Then the salesman left and the manager/swindler came in. He tried to get us to buy it immediately. We said, "We just had our car stolen. So we ..." I was going to finish with "we don't have the money from our insurance company yet so we can't buy anything today." But before I could finish, he cut in with,
Jerk: I don't care about your car.
Me: What?
Jerk: I don't care about your car. I don't care about your problems. You don't care about mine. Are you going to buy the car? It's an amazing car. It has low mileage and perfect condition. I screen all my cars, it's perfect. Are you going to buy it? What do you want to spend? What's your price range? ...
Me:
good bye
Best: Alpha Auto in Fallbrook
By this time, we had really narrowed in what we wanted. This car was the right year and had really low mileage. We emailed for an offer and got a great deal. We drove up there, which was over an hour away. The guy (Steve) was incredibly polite. He let us test drive it on our own, and it seemed great. We decided to go to Carl's Jr. and mull it over a burger. He suggested we take the car with us as an extension of the test drive. So nice and trusting. It was such a good deal compared with what we had already seen. So we bought it.